Cuba Offline Guide — Support

The offline travel guide for Cuba: 197 curated places, 21 offline city maps, live exchange rates, emergency information and Cuban phrases — all working with no signal.

Contact

We answer support questions within 48 hours. Please include your device model and iOS version so we can help faster.

You can also use the one-tap “Help us improve” button inside the app (Tips tab). It opens your email app with diagnostic details pre-filled.

Frequently asked questions

Does the app need internet?

No. Maps, places, phrases and emergency information are fully offline. Exchange rates update when you are online, and the last known rate is kept available offline.

Do I need an account to use the app?

No. There is no sign-up, sign-in or account of any kind. The app works immediately after installation.

What is included in Cuba Pro — Money toolkit?

The Money toolkit is an optional one-time purchase that unlocks the full fair-price database and instant price checker, the overcharge checker, and the haggling cards. It is not a subscription and does not renew.

Where do I find the Money toolkit in the app?

Go to the Money tab ($ icon) in the bottom navigation bar. The Money screen shows a free preview with typical prices alongside the locked Pro sections. Tapping any locked section opens the purchase sheet.

How do I restore my Cuba Pro purchase?

Money tab → Restore Purchases. Purchases are tied to your Apple Account, so restoring on another device is free. Make sure you are signed in to the same Apple Account used for the original purchase.

I paid but the content is still locked.

Try Restore Purchases in the Money tab first. If the content is still locked, email us at elnenecarambola@gmail.com and we will resolve it.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, and select the purchase.

A place is wrong or closed.

Prices and conditions in Cuba change quickly. Email us, or use “Help us improve” in the app — we verify and update every report.

Privacy

The app collects no personal data and requires no account. Nothing you enter in the app is transmitted to us. If you contact us by email, we use your message only to answer your question.